Post-Purchase Support
Returns, exchanges, delivery help, and order support in one WhatsApp flow.
We keep the experience simple: start on WhatsApp, choose what you need, verify your order securely, and we will guide you through the next step without sending you in circles.
What The Bot Can Do
Order status lookup with secure verification
Return and exchange intake with structured details
Delivery issue escalation to your support team
Automatic admin email notifications with ticket references
Eligibility
Return Window
Delivered orders are eligible for return or exchange within 7 days, subject to item condition and policy review.
Verification
Secure Order Lookup
We only share order details after matching your order number with another detail like your email, phone number, or postcode.
Escalation
Human Support
Complex cases are escalated automatically to your support inbox and admin dashboard with a reference number and conversation summary.